Looking for 360 Mortgage Group? What to do next and how to find your mortgage documents
If you found this page because you searched for 360 Mortgage Group, you are probably trying to locate your loan, get copies of closing documents, or figure out who services your mortgage today. This guide walks you through the fastest ways to find what you need.
Important clarification
360 Mortgage Inc, the company behind this website, is not affiliated with the former lender commonly referenced as 360 Mortgage Group. We do not have access to their loan files, closing packages, payoff statements, tax forms, or servicing records.
If your goal is to obtain documents from your original closing, please use the steps below. They are the same steps we would use ourselves.
Why you might be searching for 360 Mortgage Group
Most people searching for a former lender name are trying to solve one of these problems:
- You need a copy of your Closing Disclosure or settlement statement
- You need payoff information to sell or refinance
- You need tax forms such as Form 1098 mortgage interest statement
- You are unsure where to send payments or who your servicer is
- You received a servicing transfer letter and want to confirm it is legitimate
What likely happened to your loan
In the mortgage industry, it is normal for loans to be sold to an investor after closing and for servicing to be transferred to another company. The servicer is the company that collects your payment and issues your tax forms. The investor is the entity that owns the loan in the background.
This is why many borrowers search for an original lender name and come up empty. Even if your original lender no longer originates loans, your mortgage still exists and is usually serviced by a different company today.
How to find your current servicer fast
Step 1: Check your most recent mortgage statement
Your current servicer name, mailing address, website, and customer service phone number are typically printed on your monthly statement or payment coupon. If you pay online, log in and look for an About, Contact, or Loan Information area.
Step 2: Search your email and mail for transfer notices
Servicing transfers usually come with notices from both the old servicer and the new servicer. Search your email for keywords like transfer, servicing, notice of new servicer, hello letter, or welcome letter.
Step 3: Use the MERS ServicerID tool if your loan is registered
Many mortgages are registered in the Mortgage Electronic Registration Systems database. If your loan is registered, you may be able to identify the current servicer using the MERS ServicerID search tool.
Tip: Use the exact name and address as shown on your note or Closing Disclosure when searching records.
Step 4: Check your county public records for assignments
Many counties show recorded assignments of mortgage that indicate who the loan was assigned to over time. Search your county clerk or recorder website using your name, your property address, or your parcel number.
How to get copies of your closing documents
If you are trying to locate the documents from your original closing, start with the sources that are most likely to still have them.
-
Title company or closing attorney
The title company or attorney who handled the closing often retains a digital copy of the closing package. If you do not remember who they were, check your Closing Disclosure, your settlement statement, or your county recorded documents. -
Your current servicer
The servicer can usually help with payoff statements, payment history, escrow details, and tax forms. Some servicers can also provide copies of key closing documents, especially the note or certain disclosures. -
County records
The mortgage or deed of trust and any recorded riders are usually available through your county public records. This will not include every disclosure, but it can help confirm the loan details. -
Your personal records
Check email, cloud storage, and scanned files. Many closings were delivered digitally, especially in recent years.
If you are trying to sell your home soon
For a home sale, you usually do not need your entire closing package from the original purchase. What you typically need is a payoff statement from your current servicer and sometimes proof of mortgage insurance cancellation status. Your real estate agent or title company can tell you exactly what is required for your transaction.
Which documents you can usually obtain and where
| Document | Best place to request it | Notes |
|---|---|---|
| Closing Disclosure | Title company or closing attorney | Often included in a digital closing package |
| Note | Current servicer | Servicers can often provide a copy or confirm key terms |
| Mortgage or Deed of Trust | County recorder or clerk | Recorded public document |
| Payoff statement | Current servicer | Typically time sensitive and must be requested close to closing |
| Form 1098 | Current servicer | Usually available in an online portal each year |
| Escrow analysis | Current servicer | Shows taxes, insurance, and escrow payment changes |
Frequently asked questions
Is 360 Mortgage Inc the same company as 360 Mortgage Group?
Why can I not find the original lender when I search online?
Who should I contact to get my closing documents?
What if I need a payoff statement to sell or refinance?
Can you email me my old loan documents if I closed with 360 Mortgage Group?
What if I just want help understanding my Closing Disclosure or my numbers?
If you need a new mortgage or refinance
If you landed here while searching for a former lender but what you really need is a refinance, a new purchase loan, or a pre approval, we can help with that. We are a separate company and we will not claim to have access to any other company records, but we can help you move forward with a new loan.
Note: If your request is specifically for old documents from 360 Mortgage Group, please use the steps above. We cannot retrieve those documents.
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